Level Up Blues understands that your privacy is important to you. We are committed to protecting the privacy of your personally-identifiable information as you use this website. This Privacy Policy explains how we protect and use information that we gather from you. By using this website, you consent to the terms described in the most recent version of this Privacy Policy.
You should also read our Terms of Use to understand the general rules regarding your use of this website and any additional terms that may apply when you access particular services or materials on certain areas of this website. “We” and “our” mean Level Up Blues. “You,” “your,” “visitor,” or “user” means the individual accessing this site.
PERSONAL AND NON-PERSONAL INFORMATION
Our Privacy Policy identifies how we treat your personal and non-personal information.
WHAT IS NON-PERSONAL INFORMATION AND HOW IS IT COLLECTED AND USED?
Non-personal information is information that cannot identify you as an individual. Personal information is information that identifies you as an individual, such as your name, mailing address, e-mail address, telephone number, or payment information.
We may collect personal information when you submit a form, schedule an appointment, register for a training or program, purchase a product or service, contact us, subscribe to communications, or participate in a coaching program, webinar, community, or other activity provided by Level Up Blues.
We may also collect information necessary to complete a transaction, provide a requested service, respond to your questions, maintain your account, or communicate with you.
ARE COOKIES OR OTHER TECHNOLOGIES USED TO COLLECT PERSONAL INFORMATION?
Yes, we may use cookies and related technologies, such as web beacons, pixels, or similar technologies, to collect information on our website. A cookie is a text file placed on your device by a web server. Cookies cannot be used to run programs or deliver viruses to your device.
Cookies may help Level Up Blues remember information or preferences during future visits. This can simplify the process of entering information, accessing content, or using features of the website.
Web beacons, pixels, and similar technologies may allow us to collect information such as the type of browser used, the IP address of a device, the time content was viewed, whether an e-mail was opened, and how visitors navigate the website.
We may use these technologies to maintain website functionality, count visitors, understand how users interact with our website and communications, measure performance, and improve our programs, products, services, and content.
Trusted service providers that help us operate our website and communications may use cookies or similar technologies as necessary to provide their services. Level Up Blues does not sell personal information collected through cookies or provide it to outside parties for their own independent direct marketing purposes.
Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline them. If you decline cookies, you may not be able to fully experience certain features of the Level Up Blues website.
HOW DOES LEVEL UP BLUES USE PERSONAL INFORMATION?
Level Up Blues may keep and use personal information collected from or about you to provide access to our website, programs, products, and services; process appointments, registrations, purchases, and payments; deliver coaching or educational services; respond to your requests; and provide ongoing support.
We may also use your information to contact you regarding appointments, coaching sessions, webinars, account matters, products, services, events, training, and content that may be of interest to you.
Personal information may be used for record keeping, internal research, analysis, security, fraud prevention, customer service, and the development and improvement of our website, programs, products, services, communications, and content.
Personal information collected online may be combined with information you provide through other interactions with Level Up Blues. We may also remove identifying details from information. Once information has been de-identified so that it no longer identifies you as an individual, it may be treated as non-personal information.
We may also use personal information to protect our rights or property, protect someone’s health, safety, or welfare, and comply with a law, regulation, court order, or other legal process.
DOES LEVEL UP BLUES SHARE PERSONAL INFORMATION WITH OTHERS?
Level Up Blues does not sell, rent, trade, or exchange your personal information. We do not provide your personal information to outside parties for their own independent direct marketing, advertising, or promotional purposes.
We may allow trusted service providers to access or process personal information when reasonably necessary to help us operate our business, website, programs, and services. These providers may assist with appointment scheduling, video conferencing, e-mail and text communications, website hosting, customer management, forms, payment processing, course delivery, data storage, analytics, and other business operations.
Service providers may access or process personal information only as reasonably necessary to provide services to Level Up Blues or to provide a service requested by you. Allowing a service provider to process information for these purposes does not mean that Level Up Blues is selling your personal information.
Some service providers, particularly payment processors, scheduling platforms, communication providers, and video-conferencing platforms, may collect information directly from you when you use their services. Information collected directly by those providers may also be governed by their own privacy policies and terms.
We may disclose personal information when reasonably necessary to comply with a law, regulation, court order, subpoena, search warrant, or other legal process. We may also disclose information to cooperate with law enforcement, protect our rights or property, protect another person’s health or safety, investigate fraud or illegal activity, or respond to unauthorized or harmful conduct.
If Level Up Blues is involved in a merger, acquisition, restructuring, or sale of business assets, personal information may be transferred as part of that transaction and would remain subject to applicable privacy obligations.
HOW IS PERSONAL INFORMATION USED FOR COMMUNICATIONS?
We may contact you by e-mail, telephone, text message, mail, or other communication methods regarding appointments, coaching sessions, programs, purchases, payments, support requests, events, training, products, services, and content that may be of interest to you.
Some features on this website allow you to communicate with us through an online form. If your communication requests a response, we may respond by e-mail, telephone, text message, or another appropriate method.
Electronic communications may include personal information. We cannot guarantee that e-mails, text messages, or other electronic communications will be completely secure from unauthorized interception.
You may unsubscribe from promotional e-mails by following the unsubscribe instructions included in those communications. You may request to stop receiving promotional text messages by following the opt-out instructions provided in the message.
Even after opting out of promotional communications, we may still contact you regarding active purchases, appointments, coaching services, account matters, payments, or other transactions you requested.
HOW IS PERSONAL INFORMATION SECURED?
We have implemented generally accepted technological, administrative, and operational safeguards intended to protect personally-identifiable information from loss, misuse, unauthorized access, alteration, disclosure, or destruction.
Access to personal information is limited to authorized persons and trusted service providers who reasonably require access to perform services for Level Up Blues. We take reasonable steps to limit access to the information necessary for those persons or providers to perform their responsibilities.
Despite these precautions, no website, electronic transmission, storage system, or security measure can be guaranteed to be completely secure. We cannot guarantee that unauthorized persons will never obtain access to personal information.
LINKS
This website may contain links to other websites, platforms, or online services that provide information or services we consider useful or relevant. Level Up Blues is not responsible for the privacy practices, security practices, terms, or content of websites and services that we do not own or control.
When you leave our website or interact directly with another website, platform, or service, you should review that provider’s privacy policy and terms.
PUBLIC DISCUSSIONS
This website, our programs, or related online communities may provide opportunities for public or group discussions regarding blues guitar, music, coaching, education, and related topics.
Information you post in a public discussion, group, forum, comment section, community, or similar area may become visible to other people. You should not post sensitive personal, financial, medical, or confidential information in public or group discussions.
Whenever you publicly disclose information online, that information may be viewed, collected, copied, or used by others. Level Up Blues does not control how other users may use information that you voluntarily disclose in a public or group setting.
Level Up Blues does not necessarily endorse or agree with statements made by users in public discussions or online communities. You must comply with any community guidelines, posting policies, or terms that apply when participating in our programs, groups, or communities.
HOW CAN A USER ACCESS, CHANGE, AND/OR DELETE PERSONAL INFORMATION?
You may request to access, correct, update, or delete personally-identifiable information that you have submitted to Level Up Blues. You may also unsubscribe from mailing lists or cancel certain registrations or communications.
To do so, follow the instructions provided on the website, form, e-mail, or communication through which you provided the information, subscribed, or registered. You may also contact us at [email protected].
We may need to verify your identity before completing certain requests. We may retain information when reasonably necessary to complete a transaction, provide a requested service, maintain required records, resolve disputes, enforce agreements, prevent fraud, protect legal rights, or comply with legal obligations.
CHILDREN’S PRIVACY
Level Up Blues does not intentionally collect personal information, such as a child’s name or e-mail address, from children under the age of 13 without appropriate authorization. Our website, programs, products, and services are not directed toward children under the age of 13.
If you believe that we have unintentionally collected personal information from a child under the age of 13, please contact us so that we can review and, where appropriate, delete the information.
CHANGES
Level Up Blues reserves the right to modify this Privacy Policy at any time. Changes will be posted on this website. If changes are material, we may also provide notice on the website or through another reasonable method.
Your continued use of the website, programs, products, or services after an updated Privacy Policy is posted constitutes your acknowledgment of the updated policy.
If you have any questions about privacy at any website operated by Level Up Blues or about our privacy practices, please contact us at: